Terms of service
Last Updated: June 29, 2025
AGREEMENT TO OUR LEGAL TERMS
These Legal Terms (the "Terms") constitute a legally binding agreement between you (either personally or on behalf of an entity) and Chow Paws Dog Treats Ltd ("we", "us", "our"), a company registered in England and Wales under Company No. 15358012, VAT Registration No. 478040679, located at 22 Mirfield Road, MANCHESTER M9 6NN, United Kingdom.
By accessing or using our website and services (collectively referred to as "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SERVICES.
1. ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or if under the age of majority, that you have obtained consent from a parent or guardian to use the Services.
You are prohibited from using our products for any unlawful or unauthorized purpose. Additionally, you agree not to transmit any viruses or malicious code. Any violation of these Terms may result in immediate termination of your access to the Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at our discretion, at any time, and for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Services without express written permission from us.
3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
While we strive for accuracy, we do not guarantee that the information on the site is always accurate, complete, or current. The content provided is for general informational purposes only, and should not be relied upon solely for decision-making without consulting more accurate or current sources. Any reliance on the materials on this site is at your own risk.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Product prices are subject to change without notice.
We reserve the right to modify or discontinue any part of the Services at any time, without prior notice. We are not liable for any changes, price modifications, suspensions, or discontinuation of the Services.
5. PRODUCTS OR SERVICES
Certain products or services may be available exclusively online, and quantities may be limited. Returns or exchanges are subject to our Return Policy.
We strive to display accurate product images and colours, but cannot guarantee that your monitor’s display will be fully accurate. We also reserve the right to limit sales by customer or geographic region.
6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion. We may limit or cancel quantities purchased per person or per order, especially when related to the same customer account, credit card, or billing address.
You agree to provide accurate and current information during the purchase process and update this information promptly.
7. OPTIONAL TOOLS
We may provide access to third-party tools over which we do not monitor or have control.
You agree that we provide access to such tools "as is" and "as available," without warranties of any kind. We have no liability arising from your use of these tools.
8. THIRD-PARTY LINKS
Our Services may include links to third-party content, products, or services. We are not responsible for examining or evaluating the accuracy of third-party materials and do not warrant or have any liability for third-party websites. You access these links at your own risk.
9. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
You agree that we may, at our discretion, edit, copy, publish, distribute, and otherwise use any feedback or comments you submit to us.
We reserve the right to monitor, edit, or remove content that we determine to be unlawful, offensive, or inappropriate.
10. PERSONAL INFORMATION
By using our website, you consent to the collection, use, and processing of your personal information as outlined in our Privacy Policy. We process personal information to fulfil orders and provide customer support.
11. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be errors on our site. We reserve the right to correct any inaccuracies or omissions and to update or change information without notice.
12. PROHIBITED USES
You are prohibited from using our website or Services for any illegal or unauthorized purposes. We reserve the right to terminate access if we find violations of these Terms.
13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that the Services will be uninterrupted, error-free, or secure.
The Services are provided "as is," and you use them at your own risk. We are not responsible for any indirect or consequential damages.
14. INDEMNIFICATION
You agree to indemnify and hold harmless Chow Paws Dog Treats Ltd, its affiliates, employees, and agents from any claims, losses, or damages arising from your use of the Services, including breaches of these Terms.
15. SEVERABILITY
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect.
16. TERMINATION
These Terms remain effective until terminated by either you or us. You may terminate them at any time by discontinuing use of the Services. We may also terminate your access if you violate these Terms.
17. ENTIRE AGREEMENT
These Terms of Service represent the entire agreement between you and Chow Paws Dog Treats Ltd. Any amendments must be in writing.
18. GOVERNING LAW
These Terms are governed by the laws of England and Wales, and any disputes will be resolved in the courts of England and Wales.
19. CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms. It is your responsibility to review them periodically. Continued use of the Services following any changes constitutes acceptance of the updated Terms.
20. PRICE AND VAT INFORMATION
Product prices include VAT where applicable. For customers outside the UK, VAT may not apply, but shipping fees will be itemized at checkout.
21. CONSUMER RIGHTS
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the product(s). To cancel, please notify us in writing within this period.
22. CONTRACT FORMATION
When you place an order, you make an offer to purchase the product(s). We reserve the right to accept or reject any order.
23. DISPUTE RESOLUTION
In case of unresolved disputes, we offer alternative dispute resolution methods such as mediation or arbitration.
24. LIABILITY AND LIMITATIONS OF LIABILITY
In no event shall we be held liable for any damages arising from your use of the website or products.
25. TERMINATION AND SUSPENSION
We reserve the right to suspend or terminate your access if you violate these Terms.
26. INTELLECTUAL PROPERTY RIGHTS
All content and intellectual property on the website are owned by Chow Paws Dog Treats Ltd. Unauthorized use is prohibited.
27. PAYMENT METHODS
We accept major credit/debit cards, PayPal, Google Pay, and Shop Pay. All payments are securely processed.
28. PAYMENT AND REFUND POLICY
We offer a 14-day return policy for refunds, subject to our Return Policy.
29. SHIPPING AND DELIVERY POLICY
We process orders within 2 business days. Shipping times vary depending on the destination.
30. PRIVACY POLICY
We are committed to protecting your privacy in accordance with our Privacy Policy. By using our website, you consent to how we handle your personal information.
31. APPLICABLE LAW AND JURISDICTION
The laws of England and Wales govern these Terms. Disputes will be settled by the courts of England and Wales.
32. AGE RESTRICTIONS
You must be 18 years or older to make a purchase. If under 18, a parent or guardian must consent.
33. PRODUCT DESCRIPTIONS
While we strive for accuracy, product images and descriptions may vary slightly. We are not liable for any discrepancies.
34. LIABILITY AND DISCLAIMERS
We are not responsible for any harm resulting from improper use or misapplication of our products.
35. MODIFICATION OF TERMS AND CONDITIONS
These Terms may be modified at any time. Updated versions will be posted on the website.
36. SEVERABILITY
If any part of these Terms is unenforceable, the remaining provisions will still apply.
37. ENTIRE AGREEMENT
These Terms constitute the entire agreement. Any amendments must be in writing.
38. GOVERNING LAW AND JURISDICTION
The laws of England and Wales govern these Terms, and any legal disputes will be settled in the courts of England and Wales.
CONTACT INFORMATION
For any questions regarding these Terms, please contact us at:
Email: marta@chowpawsdogtreats.co.uk
Phone: 07908976238
Address: 22 Mirfield Road, MANCHESTER M9 6NN, United Kingdom