Privacy policy

Privacy Policy

Last updated: July 25, 2025

At Chow Paws Dog Treats Ltd, we are committed to protecting the privacy and personal information of our customers. We have implemented strict measures to ensure that your information is collected, used, and protected in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) in the UK.

1. Introduction

This privacy notice describes how and why we collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

Visit our website at http://www.chowpawsdogtreats.co.uk or any website of ours that links to this privacy notice.
Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at marta@chowpawsdogtreats.co.uk.

2. Summary of Key Points

This summary provides key points from our privacy notice. For further details, you can click the links following each key point or use the table of contents below:

What personal information do we process? We may process personal information depending on how you interact with Chow Paws Dog Treats and the Services.
Do we process sensitive personal information? No.
Do we receive any information from third parties? No.
How do we process your information? We process your information to provide, improve, and administer our Services, for security, fraud prevention, and legal compliance.
How do we share your personal information? We share information with trusted third parties, such as payment processors and service providers.
What are your rights? Depending on your location, you may have the right to access, correct, or delete your personal information.
How do you exercise your rights? You can submit a data subject access request or contact us directly.

3. Table of Contents

What information do we collect?
How do we process your information?
When and with whom do we share your personal information?
Do we use cookies and other tracking technologies?
How long do we keep your information?
Do we collect information from minors?
What are your privacy rights?
Controls for Do-Not-Track features
Do California residents have specific privacy rights?
Do we make updates to this notice?
How can you contact us about this notice?
How can you review, update, or delete the data we collect from you?

4. What Information Do We Collect?

We collect personal information that you provide to us when you:

Register on the Services
Express interest in our products and services
Participate in activities like sales, marketing, or events
Contact us

Personal Information You Provide
The personal information we collect depends on your interactions with us and may include:

Names
Email addresses
Phone numbers
Mailing addresses
Billing information (credit/debit card numbers, billing addresses)
Contact preferences
Usernames and passwords

Payment Data
We collect payment information, including your payment instrument number and security code, for purchases. All payment data is processed and stored by Shopify, PayPal, and Shop. You can read their privacy notices here:

Automatically Collected Information
When you use our Services, we automatically collect certain technical information, such as your IP address, browser type, device characteristics, operating system, and language preferences. This helps us maintain security, improve the Services, and perform analytics.

We may also collect information through cookies and similar technologies. Learn more in our Cookie Notice.

5. How Do We Process Your Information?

We process your information to:

Provide and manage your account
Process payments and orders
Improve and secure our Services
Communicate with you, including for marketing purposes with your consent
Provide personalised advertising through platforms like Google and social media, using contact information (such as email or phone number) based on your interactions with our website. You can opt out of such advertising at any time.
Comply with legal obligations

6. When and With Whom Do We Share Your Personal Information?

We may share your personal information with:

Vendors, Consultants, and Service Providers who assist us in providing our Services, such as payment processors, order fulfilment services, and marketing tools.
Business Transfers in the event of a merger, sale, or acquisition.

We ensure that third parties only access your data as necessary for their services and are contractually bound to protect it.

7. Do We Use Cookies and Other Tracking Technologies?

Yes. We use cookies and similar technologies to track user activity, enhance the user experience, and collect data for analytics. You can manage your cookie preferences through our Cookie Consent Manager on our website.

For more information, please refer to our Cookie Notice.

8. How Long Do We Keep Your Information?

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this notice, unless a longer retention period is required by law.

9. Do We Collect Information from Minors?

No, we do not knowingly collect data from or market to children under 18 years of age. If we become aware that we have inadvertently collected data from minors, we will take steps to delete it.

10. What Are Your Privacy Rights?

Depending on your location, you may have the right to:

Access and review the personal information we hold about you
Request corrections or deletions
Withdraw consent where applicable
Opt-out of marketing communications

To exercise your rights, you can contact us directly.

11. Controls for Do-Not-Track Features

At this time, we do not respond to Do-Not-Track browser signals.

12. Do California Residents Have Specific Privacy Rights?

Yes, California residents have additional privacy rights under the California Consumer Privacy Act (CCPA). You can learn more about these rights and how to exercise them in the section above.

13. Do We Make Updates to This Notice?

Yes, we may update this Privacy Policy periodically. When changes are made, the 'Last updated' date at the top will be revised. We encourage you to review this policy regularly.

14. How Can You Contact Us About This Notice?

If you have questions about this Privacy Policy, please contact us at:

Chow Paws Dog Treats Ltd
22 Mirfield Road, Manchester, M9 6NN, United Kingdom
Email: marta@chowpawsdogtreats.co.uk
Phone: 07908976238

Cookie Notice

Last updated: June 29, 2025

At Chow Paws Dog Treats Ltd, we use cookies and similar tracking technologies to enhance your experience on our website and services. This Cookie Notice explains what cookies are, how we use them, and your options for managing them.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website recognize your device and store information about your preferences or past actions. Cookies allow us to provide you with a better user experience and improve the functionality of our website.

2. Types of Cookies We Use

We use several types of cookies for various purposes:

Essential Cookies: These cookies are strictly necessary for the website to function. They allow you to navigate the site and use its features, such as accessing secure areas of the site or completing transactions.
Example: Shopping cart functionality cookies.
Performance and Functionality Cookies: These cookies enhance the performance and functionality of our website, such as remembering your preferences or settings.
Example: Cookies that remember your language preference.
Analytics and Customization Cookies: These cookies collect data about website usage and help us understand how our visitors interact with our website. This data helps us improve our website and marketing efforts.
Example: Cookies that track how users interact with our site and provide insights for improvement.
Advertising Cookies: These cookies are used to serve relevant advertisements to users based on their interests, track ad performance, and limit how often you see the same ad.
They may also be used in combination with information you’ve shared with us (like your email address) to show personalised ads on platforms like Google and social media.
Example: Cookies that track your behaviour across websites for targeted advertising.

3. How We Use Cookies

We use cookies for the following purposes:

To improve the performance and functionality of our website
To analyse website traffic and user behaviour
To provide personalised content and advertising, including by combining cookies with other information you’ve provided (such as email addresses) to tailor ads shown on Google, Facebook, and other platforms
To ensure the security and smooth operation of our website

4. Managing Your Cookie Preferences

You have control over the cookies we use. You can manage your cookie preferences by setting your browser to accept or reject cookies. You can also delete cookies that have already been placed on your device.

In Your Browser: Most web browsers allow you to control cookies through their settings. You can set your browser to reject cookies or alert you when cookies are being sent.
- For example:
  Manage cookies in Chrome
  Manage cookies in Firefox
  Manage cookies in Safari
  Manage cookies in Edge
Cookie Consent Manager: When you first visit our website, we provide a cookie consent manager where you can select which categories of cookies you wish to accept or reject. Essential cookies cannot be rejected, as they are required for the proper functioning of the website.

5. Third-Party Cookies

We may also allow third-party service providers, such as analytics and advertising networks, to place cookies on your device. These third parties may collect information about your online activities over time and across different websites. We do not control these third-party cookies.

6. How Long Do We Keep Cookies?

Cookies placed on your device will remain for varying lengths of time, depending on their type. Some cookies are session-based and will expire when you close your browser, while others are persistent and will remain on your device until their expiration date or until you delete them.

7. Do We Use Flash Cookies or Local Shared Objects?

We do not use Flash Cookies or Local Shared Objects (LSOs) for tracking purposes on our website.

8. Updates to This Cookie Notice

We may update this Cookie Notice from time to time in order to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this notice regularly to stay informed about how we are using cookies.

9. How to Contact Us

If you have any questions or concerns about our use of cookies, please contact us at:

Chow Paws Dog Treats Ltd
22 Mirfield Road, Manchester, M9 6NN, United Kingdom
Email: marta@chowpawsdogtreats.co.uk
Phone: 07908976238