Refund policy

At Chow Paws Dog Treats Ltd, we are dedicated to offering top-quality dog treats and providing exceptional customer service. We understand that there may be instances where you need to request a refund for a purchase made from our store. This Refund Policy outlines the guidelines and procedures for requesting a refund.

Company No: 12345678
VAT Registration No: 478040679

1. Eligibility for Refund:

To be eligible for a refund, the product must have been purchased directly from Chow Paws Dog Treats Ltd.
The refund request must be made within 14 days from the date of delivery.
The product must be unused, unopened, and in its original packaging, in resalable condition.

a. Faulty or Damaged Products:

If you receive a faulty or damaged product, please contact our customer support team within 14 days of receiving the item.
We may require photographic evidence of the damaged product or ask you to return the product in its original packaging for inspection.
Upon verification, we will offer you a full refund or a replacement product, whichever you prefer.
If we require the goods to be sent back to us due to a fault or damage, we will cover the return shipping costs by providing a prepaid return label.
The prepaid return label will be provided via email. Simply print the label, affix it to the return package, and drop it off at the designated shipping provider.
Refunds will be automatically processed back to your original payment method. Please keep in mind that the processing and posting of refunds by your bank or credit card company may take some time.

b. Change of Mind:

If you have a change of mind about a purchase, you may request a refund within 14 days of receiving the item.
The product must be unopened, unused, and in its original packaging.
Customers are responsible for return shipping costs unless the product is faulty.
Please ensure the product is securely packaged to avoid damage during return shipment.
Return address: Chow Paws Dog Treats Ltd, 22 Mirfield Road, Manchester, M9 6NN.
Once we receive the returned item and verify its condition, we will issue a refund.
Refunds will be automatically processed back to your original payment method. Please keep in mind that the processing and posting of refunds by your bank or credit card company may take some time.
Original postage costs are non-refundable in change of mind returns.

2. Refund Process:

To request a refund, please contact our customer support team at Marta@chowpawsdogtreats.co.uk or call 07908976238.
Provide your order number, product details, and the reason for the refund request.
Our customer support team will guide you through the necessary steps and provide any additional instructions.
Refunds will be processed within 7 business days of receiving the returned item or resolving the issue. Please note that the refund may take additional time to be reflected in your account, depending on your bank or card provider.

3. Exclusions:

We cannot offer refunds for products that have been opened, used, or damaged due to customer negligence.
For example, damage caused by improper storage, accidental spillage, or exposure to extreme temperatures.
Refunds will not be provided for customized or personalized products unless they are faulty or damaged upon arrival.

4. Disclaimer:

Please note that this Refund Policy may be updated from time to time. We encourage you to check it periodically for any changes.

5. Proper Storage:

To maintain the quality of our treats, we recommend storing them in a dry, cool area, away from direct sunlight.

If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact Chow Paws Dog Treats Ltd at 22 Mirfield Road, Manchester, M9 6NN, or email us at Marta@chowpawsdogtreats.co.uk or call 07908976238. We are committed to ensuring your satisfaction with our products and services.

Thank you for choosing Chow Paws Dog Treats Ltd for your furry friend!