Shipping policy
Shipping and Delivery Policy
Last updated: 19th of April, 2026
At Chow Paws Dog Treats Ltd, we are committed to providing a seamless and reliable shipping and delivery process for our customers. Our shipping policies are designed to comply with all relevant regulations and offer transparency in our delivery times, fees, and terms.
Shipping Restrictions
We proudly offer delivery across the United Kingdom.
Please note that we currently deliver only within Mainland UK, and we’re unable to ship to destinations such as the Isle of Man, Guernsey, Jersey, or other offshore locations.
Some remote areas — including parts of the Scottish Highlands — aren’t eligible for express courier services due to carrier restrictions.
If your address is in one of these regions, please choose Standard Delivery at checkout.
If Express Delivery is selected, we’ll still give your order priority processing and express packing on our side, but it will be shipped using a courier that accepts parcels to your destination.
Local Free Delivery
We are pleased to offer Free Local Delivery for orders over £20 within a 3-mile radius from postcode M9 6NN. To take advantage of this offer, select the free local delivery option at checkout. Please note that cash on collection is not available and we do not offer collections at this time.
Delivery Charges
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Standard Delivery (2-4 working days transit) Royal Mail Tracked 48:
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Orders weighing up to 2kg: £4.29
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Orders over 2kg or very long items: £5.49
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Express Delivery (2-3 working days transit) via DPD Next Day: £6.49
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Free Delivery for orders over £49 (2-4 working days transit)
Handling Times
We aim to dispatch all orders within 2 working days. This includes the time needed for order assembly, packaging, and shipment preparation. Please note that weekends and public holidays are not included in the handling timeframe. In case of any unexpected delays, we will notify you promptly and provide an updated estimated handling time.
Please note that all delivery estimates are provided in good faith and are subject to change.
Important Notice About Handling & Delivery Times
While we always aim to dispatch orders within the stated handling timeframe, unforeseen circumstances such as supplier issues, high order volumes, or courier disruptions may cause delays. In such rare instances, handling times may be extended, and we will keep you informed.
Courier delivery timeframes (e.g., 2-3 days for Express Delivery with DPD) are estimated, and delays may occur due to unforeseen issues such as traffic, weather, or operational delays. We recommend checking your parcel's status using the provided tracking number and referring to the courier’s terms and conditions regarding delivery guarantees.
Tracking Orders
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your shipment using the following links:
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Royal Mail Tracking: Track Royal Mail Shipments
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DPD Tracking: Track DPD Shipments
Please check your junk or spam folder if you haven't received the confirmation email. If you encounter any issues or cannot locate the email, please contact our customer support team.
What Happens if My Order is Delayed?
If your parcel appears to be missing or hasn't shown any movement within 36 hours of receiving the tracking information, please contact us immediately. We will do everything possible to locate your parcel and provide an updated delivery window. If the parcel cannot be retrieved, we will offer either a full refund or a replacement (subject to product availability), based on your preference.
Product Variability
As our products are natural dog treats, sizes and shapes may vary. We strive to ensure that product weights are as accurate as possible, but slight variations can occur.
Allergy Information
We cannot guarantee that our treats have not come into contact with other animal-based products. If your dog has a serious allergy, please contact us before placing an order to ensure the safety of your pet.
Order Errors
If you make an error during the ordering process, please contact us immediately so we can help resolve the issue.
Delivery Area
Currently, we only deliver within mainland United Kingdom. We are unable to offer international shipping at this time.
Customer Support
If you have any questions or concerns regarding our shipping policies, please feel free to contact our customer support team for assistance:
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Phone: 07908976238
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Address: Chow Paws Dog Treats Ltd, 22 Mirfield Road, Manchester, M9 6NN, United Kingdom
Compliance and Statutory Rights
This policy does not affect your statutory rights as a consumer. All delivery estimates are for guidance only, and deliveries will be made within 30 days from the day we accept your order unless otherwise stated. For more details, please refer to our Terms and Conditions.
VAT and Company Information
For your information and compliance, we are a registered company in the UK:
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Company Name: Chow Paws Dog Treats Ltd
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Company Registration Number: 15358012
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VAT Registration Number: 478040679
We aim to provide transparent and reliable shipping and delivery services to our customers. If you have any questions or concerns about our shipping policies, feel free to reach out to us.