1. Which payment methods do you accept?

We accept most major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Pay.
Your transaction is processed securely through Shopify’s payment system.

2. Is it safe to pay on your website?

Yes, absolutely.
Our website is fully encrypted and PCI-DSS compliant, meaning your payment details are processed securely and are never stored on our servers.

3. Can I get a VAT invoice?

Yes!
All our prices include VAT where applicable.
If you need a VAT invoice for your order, please contact us after checkout and we’ll be happy to provide one.

4. How quickly will my order be dispatched?

We aim to dispatch orders within 1–2 working days.
You’ll receive an email with tracking details as soon as your order is on its way.

Which couriers do you use?
We primarily use Royal Mail. Larger parcels may be sent via DPD, Yodel, depending on size and destination.

6. How can I track my order?

Once your order is dispatched, you’ll receive a tracking number by email.
You can use this to track your parcel directly on the courier’s website.

Q: What happens if I accidentally enter the wrong delivery address?
Please double-check your delivery address carefully before placing an order.
Orders are dispatched exactly to the address provided by the customer at checkout, and we are unable to amend it once shipped.
We recommend also checking your PayPal address and any autofill settings on your devices to ensure they are up-to-date.
If a parcel is delivered to an incorrect address entered during checkout, we cannot be held responsible and refunds may not be available. Thank you for understanding!

7. Do you offer international shipping?

No — we currently only ship within the United Kingdom

8. Can I return treats if my dog doesn't like them?

Unfortunately, for health and hygiene reasons, we cannot accept returns of food items if your dog simply doesn't like the taste.
Please choose carefully when ordering.

9. What if my parcel arrives damaged?

If your order arrives damaged, please contact us within 48 hours of receiving it.
We may ask for photos so that we can resolve the issue quickly for you with either a refund or a replacement.

10. Who pays for return postage?

If a return is approved, you will be responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., wrong item sent or damaged goods).

11. Can I cancel my order after purchasing?

Once an order is placed, it is processed quickly to ensure fast dispatch.
Please contact us immediately if you need to cancel, and we will do our best to assist you.
If your order has already been shipped, cancellation may not be possible.

12. What happens if there is an error on the website?

While we do our best to ensure that all information is correct, occasionally errors such as pricing or description mistakes may occur.
We reserve the right to correct these errors and cancel orders if necessary.

13. Who owns the content on your website?

All images, text, and designs on our website are owned by Chow Paws Dog Treats Ltd.
You may not use or copy them without permission.

14. Are your treats suitable for puppies?

Some treats are suitable for puppies over 8 weeks old. Please check individual product descriptions or contact us if you are unsure.

15. How should I store my dog treats?

Store treats in a cool, dry place away from direct sunlight. Reseal any open bags to maintain freshness.

16. My dog has allergies — can they eat your treats?

Please always check the ingredients listed on each product page. If your dog has specific allergies, consult your vet before feeding any new treats.

17. Can I add items to an order I just placed?

If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll try to assist. However, we cannot guarantee changes after an order has been confirmed.

✉ Still have a question?

If your question isn’t answered here, please feel free to contact us and we’ll be happy to help!